Privacy Policy for Sahlware

1. Introduction

Welcome to Sahlware. At Sahlware, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at sahlware.com (the "Site") and any subdomains thereof. By accessing or using the Site, you acknowledge that you have read, understood, and agree to the collection, use, disclosure and procedures described in this Privacy Policy.

2. Who We Are

Sahlware is a software development company providing web applications and AI solutions.

If you have any questions or concerns about our privacy practices, please contact us at:
Email: privacy@sahlware.com

3. Information We Collect

A. Information you provide directly

We may collect information you voluntarily provide when you use the Site, such as when you contact us or sign up for a newsletter. This may include:

• Name
• Email address
• Phone number (for SMS notifications, where provided)
• Any other information you choose to provide

B. Information we collect automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device identifier and operating system
• Date and time of access
• Pages visited and length of visit
• Referrer URL
• Cookies and similar technologies (see Section 4)

C. Information from other sources

We may receive information about you from third-party sources (for example analytics providers) and combine it with information we already have.

4. Cookies and Similar Technologies

We use cookies and similar technologies (including local storage, session storage, service-worker caches) to recognise you as a unique user, store your preferences, and support functionality of the Site. This includes:

• Essential/necessary cookies – required to enable the basic functionality of the Site.
• Functional cookies – remember your preferences such as language, theme, or region.
• Analytics cookies – collect aggregated usage data to help us understand how users use the Site.
• Personalization/Marketing cookies – help us deliver tailored content and measure effectiveness of campaigns.

You can manage your preferences for cookies and similar technologies via our consent banner/modal and can change or withdraw your consent at any time (see Section 9).

5. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Site and its features.
• To remember you (via cookies/storage) so that when you return, we can personalise and improve your experience.
• To analyse how the Site is used so we can improve functionality and content.
• To send you promotional communications if you have opted in, such as our newsletter.
• To comply with legal obligations and enforce our terms of use.

6. SMS and Email Communications

When you use our software or services, we may send you notifications and communications via email or SMS (text message). These messages are triggered by events within the software — for example, account activity, service updates, alerts, or actions that require your attention.

Purpose of communications

• Transactional notifications (e.g., confirmations, alerts, reminders) related to your use of our services.
• Service announcements and important updates about the software.
• Promotional or marketing messages, only where you have explicitly opted in.

How we use your contact information

Your email address and phone number are used solely to send the communications described above. We do not use your contact information for any other purpose, and we do not sell or share your contact details with third parties for their own marketing purposes.

Storage and security

Your contact information is stored securely by Sahlware using industry-standard safeguards (see Section 11). Access is restricted to authorised personnel and systems that need it to deliver communications on our behalf.

Opting out

You may opt out of non-essential communications at any time by following the unsubscribe link in any email, replying STOP to any SMS, or contacting us at privacy@sahlware.com. Note that opting out of marketing messages will not affect delivery of transactional or service-critical notifications.

7. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With our trusted service-providers/partners (e.g., analytics providers, hosting, email delivery) who perform services on our behalf. They are contractually bound to use the information only for the specified purposes.
• If required by law or in response to valid legal process (e.g., court order or subpoena).
• In connection with a merger, acquisition or sale of all or part of our business; in such case we'll notify you of the change.

8. International Transfers

If you are located outside the United States, please note that the Site is operated in the United States and your information may be transferred to, stored in, and processed in a country different from your own. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

9. Your Rights and Choices

Depending on your location, you may have certain rights under applicable privacy laws, including:

• The right to access the personal information we hold about you.
• The right to correct or update your information.
• The right to delete your information (subject to exceptions).
• The right to object to or restrict certain processing of your information (for example analytics or marketing).
• The right to withdraw your consent at any time where we rely on your consent.
• In certain jurisdictions (e.g., California) the right to opt-out of the "sale" or sharing of your personal information.

To exercise any of these rights — including opting out of SMS or email communications — please contact us at privacy@sahlware.com. We will respond within the timeframe required by applicable law.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Usage logs and analytics data: up to 12 months.
• Contact/opt-in details: until you unsubscribe or request deletion.

11. Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include encryption of data in transit (HTTPS), regular security reviews, restricted access controls, and secure hosting infrastructure. However, no system can guarantee absolute security; you use the Site at your own risk.

12. Children's Privacy

The Site is not directed to children under 16 (or under the age required by your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child under the applicable age has provided us with personal information, please contact us at privacy@sahlware.com and we will delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Site and revise the "Last updated" date above. When changes are significant, we will provide a more prominent notice (such as a pop-up or banner). We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@sahlware.com

Thank you for trusting Sahlware and visiting our Site.